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| Thursday, 19 November 2009 12:47 |
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Where are we located? Casa Las Monjas, Apto. No. 2A What is the best way to inquire about a reservation? Filling out the reservation form (in its entirety When/Where can we Check-In? Check-In is from 2pm to 6pm, but you can Check-In earlier or later with notification and subject to other reservations. You will Check-In at the office and then we will lead you to your apartment in Casco Viejo. Early Check-In If no one rents the apartment the night before, you are free to Check-In the apartment as early as you please. But if there are guests staying in the apartment the night before, you cannot enter the apartment until 2:00pm to allow the previous guests to Check-Out and for us to clean. If you have a reservation and need an early Check-In, please email us the day before your Check-In and we can alert you if someone has rented the apartment for the night before your arrival. Check-Out? Check-Out is at 11:00am and we ask that you leave your keys on the Kitchen Table and lock the door when you leave. Late Check-Out? Must be requested beforehand and we will extend the Check-Out time until 1:30pm if possible, but if another guest wants to rent the apartment the day of your departure, we cannot provide a late Check-Out and you will have to Check-Out at 11:00am. However, if you pay an extra 50% nightly rate, than we will guarantee a late Check-Out until 6pm but this has to be confirmed beforehand. Breakfast? There are so many great options in the area and we suggest you walk around and check them out. If you would prefer not or are leaving early, we can arrange for a pre-made breakfast to be delivered ($5/person per morning) the night before (consisting of granola, yogurt, toast, jam, butter, a hard boiled egg, a piece of fruit and orange juice). This is done because, one, we do not have a central location to serve breakfast and two, as we know everyone is on different schedules, we believe this offers the most mobility for our guests and a quick bite to eat to get the morning started. Airport Pickup? You send your flight information, arrival time, airport you're arriving at and the number of passengers in your party and we will arrange the pick-up whereby our driver will meet you at the Airport and bring you to our office where you will Check-In. Internet? All of our apartments are equipped with internet which is free for your use. Some apartments have speeds which are faster than others and some apartments are wireless, so please be sure to read the description of the apartment. Also, remember that here in the historic quarter, walls are very old and thick so internet can be occasionally touchy. Laundry? Some of our apartments have laundry machines and some don't. Again, please be sure to read the description of the apartment. If you would like, we would be happy to do a load of laundry for you which would be washed, dried, folded and returned the following day and which would be $10 payable in cash upon delivery of the laundry. As for Dry cleaning, when we receive the clothes we will deliver them back to you in two days time and you will pay the cost and a $5 Service Fee. Cell Phones? The absolute easiest solution is for you to go to any one of the malls and stop by Digicel, Cable & Wireless, or Movistar and pick up a PrePaid Cellphone for $25. Pets? Sorry, no pets allowed. Cancellations? If notice is received within 21 days of Reservation, no refund will be issued. If notice is received 22 days or more in advance of Reservation, a full refund will be issued minus a $50 cancellation fee. Partial room deposit via PayPal is required to confirm reservation and is 100% non-refundable.
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) is best and you'll receive a response within 24hrs regarding availability and other options if existing.